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Help Center

Need help?

You can contact us using the form below, on Facebook or use the live chat feature in the bottom right corner, leave a message and one of our staff will reply back so come back here in a few hours to view the chat or login using Facebook and view the chat on Messenger.

Frequently Asked Questions

View frequently asked questions from our clients. If you have a question not listed feel free to contact us.

We have a variety of nannies available, including LSAs, nurses, and regular nannies.

YES! All nannies are trained and have completed a first-aid course.

The prices listed cover all materials as well as report writing at the conclusion of each session.


  • Bookings between 00:00 – 23:59 hrs – €13 per hour (1 child)
  • Bookings between 00:00 – 23:59 hrs – €15 per hour (2 children)
  • Bookings between 00:00 – 23:59 hrs – €17 per hour (3 children)

Once a total price is confirmed with one of our staff via email or phone you can pay your balance by clicking here. You’ll be able to pay via Credit/Debit card or Revolut (Coming Soon).

YES! In fact, we recommend meeting with the nanny beforehand. In reality, the nanny will ask to meet with you before the session to go through a few details. Please take advantage of this opportunity to personally screen the nanny and form a bond with her. You can view a list of our nannies by clicking here to get a small taste of each individual.

Yes. You may schedule as many sessions as you require. Simply repeat the procedure on the website. Bookings with a specific nanny should be booked early since it may cause scheduling conflicts with them.

The nanny will request an ICE (in case of emergency) number, which she will use in an emergency. The nanny will also provide updates to the Willingness supervisor on call, who will provide continued assistance until you arrive.

The nannies have undergone training and are capable of caring for children of all ages. On the other hand, each nanny specifies their preferred places on the website. Look over each bio to evaluate whether nannies are a good fit for you, you can do this by clicking here.

No. The nanny will get their supplies, but it is preferable if you could provide your child with familiar toys and resources.

YES! All of the nannies have gone through a thorough screening process. Following that, all nannies received training to better prepare them for working with children. Furthermore, all nannies are supervised on a regular basis, and an on call system is in place to monitor the service and provide help on the spot.

In the event of a cancellation, all you have to do is call the number +356 7908-5324 listed on the website. However, there is a cancellation clause which can be seen below in the terms and conditions section.

Terms and Conditions

Please view our terms and conditions below to learn more about how we handle cancellations & our other services.


In the event of a cancellation, 75% of the money will be refunded or applied to the following session. Due to the fact that we already had a nanny lined up and may have lost other employment, only 75% of the money will be issued.


A 25% payment is required ahead of time, with the remaining balance due after the service.

Long Term Nannies

If you require long-term babysitting, a contract will be issued to you.


Receipts will be given once the full payment has been done. 


All nannies are trained and have completed a first-aid course.

Reviews & Testimonials

What Mothers Say

Mum of Two
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Could not recommend Call A Nanny enough! After looking for a nanny for a while we stubbled across Call A Nannyl. We have had two different nannies over and both have been brilliant. Our 9 year old daughter has loved both and even our 1 year old, who is normally not so good with strangers, has been absolutely fine and happy with them. Both nannies have been super attendant and caring, been playing games with our elder one and singing songs to our toddle 👌❤️.
Mother of a Girl & Boy
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“My kids loved their nanny instantly! This was the best decision for me and my rugrats, and I appreciate the care and loving atmosphere that you create for them!”
Mum of Two Girls
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“It is always hard for me to leave my girls with a stranger. However, after working with the agency, I am absolutely calm about our nanny! Thank you so much”
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